How It Works
Defure Furniture L.L.C. – Defure Pro Loyalty Program Terms and Conditions
This section provides all the information on how to accumulate and redeem bonus points, their expiration terms, and the privileges available at each program tier.
1. General Conditions
Participation in the Defure Furniture Loyalty Program (“Program”) implies acceptance of the following terms and conditions. Enrollment is completely free and requires registration with your email address and the creation of a login and password.
Defure Furniture L.L.C. reserves the right to update, modify, or terminate the Program at any time without prior notice.
2. Bonus Calculation
Loyalty points (“Points”) are calculated based on the order amount excluding VAT and any applicable commissions.
- Tier 1: 1 point per 100 AED spent
- Tier 2: 2 points per 100 AED spent
- Tier 3: 3 points per 100 AED spent
In all tiers, 1 point = 1 AED.
Example: For an order value of 30,000 AED (excluding VAT), you will earn 300 points — the equivalent of 300 AED in future discounts.
3. Bonus Usage
Points may be redeemed as a discount on future orders, with 1 point equal to 1 AED.
Points cannot be exchanged for cash or any non-cash refund.
Clients can redeem points for up to 20% off the total order amount in Tier 1, and up to 100% in Tiers 2 and 3.
Points become redeemable once a client reaches a total order value of 250,000 AED within the Program.
The minimum amount of redeemable points is 2,500 AED, which can be applied to the next order.
4. Validity Period & Annual Expiry
All points are valid for 365 days from the date of the first eligible order.
Defure Furniture L.L.C. may send reminders before the expiration date, but notification is not guaranteed.
Any unused points will automatically expire after 365 days and cannot be reinstated.
5. Welcome Bonus
Each new client receives a welcome bonus of 100 points upon successful registration in the Program.
6. Tier Benefits
| Level | Total Spent (AED) | Points Amount | Benefits |
|---|---|---|---|
| Silver | ≤ 250,000 | 1% |
Free samples 2 years warranty for furniture (items with structure) |
| Gold | 250,000–500,000 | 2% |
Free samples 2 years warranty for furniture (items with structure) Branding of the items (your logo) Exclusive events invitations Birthday bonus |
| Platinum | 500,000+ | 3% |
Free samples 2 years warranty for furniture (items with structure) Branding of the items (your logo) Exclusive events invitations Birthday bonus Free 3D visualisation of items (white background) Free electricity installation Free delivery (all UAE, including Northern Emirates) |
7. Miscellaneous
Points are personal and non-transferable.
Misuse of the Program or violation of these terms may result in the forfeiture of points or removal from the Program.
For any disputes, the laws of the United Arab Emirates will apply.
For any inquiries, please contact our support team at info@defure.ae.
